Returns Policy

 Thank you for shopping at MExclusive Shoes! We strive to provide our customers with high-quality footwear and excellent customer service. However, we understand that there may be instances where you need to return or exchange a product. Please read our return and exchange policy below for more information: 

RETURNS:

  •  We accept returns within 7 days from the date of purchase.
  • The item must be in its original condition, unworn, and with all original tags and packaging intact.
  • To initiate a return, please contact our customer care team at customercare@mexclusive.com.au. They will provide you with further instructions and a return authorization number.
  • Customers are responsible for the return shipping costs, unless the return is due to a manufacturing defect or an error on our part.
  • Once we receive the returned item and verify its condition, we will issue a refund to the original payment method used during the purchase. Please allow up to 14 business day for the refund to be processed.

 

EXCHANGES:

  • We offer exchanges within 7 days from the date of purchase.
  • The item must be in its original condition, unworn, and with all original tags and packaging intact.
  • To initiate an exchange, please contact our customer care team at customercare@mexclusive.co.au. They will provide you with further instructions and an exchange authorisation number.
  • Customers are responsible for the shipping costs associated with the exchange, unless the exchange is due to a manufacturing defect or an error on our part.
  • Once we receive the exchanged item and verify its condition, we will ship the requested replacement item to you. Please allow at least 3-6 business days for the new item to arrive.

 

 EXCEPTIONS:
  • For hygiene reasons, we do not accept returns or exchanges on socks or insoles, unless they are defective.
  • Customized or personalized items are non-returnable and non-refundable, unless they have a manufacturing defect or an error on our part.
 

DAMAGE AND DEFECTIVE ITEMS:

  • If you receive a damaged or defective item, please contact our customer care team within 48 hours of receiving the product. We will guide you through the return or exchange process and make sure to resolve the issue promptly and efficiently.
  • We may request photographic evidence of the damage or defect before approving a return or exchange.

Please note that our return and exchange policy apply to purchases made directly from MExclusive Shoes. If you purchased our products from a third-party retailer, please refer to their specific return and exchange policy.

If you have any further questions or need assistance, please don't hesitate to contact our customer care team. We are here to help!