Shipping & Delivery

At MExclusive Shoes, we strive to provide exceptional service and ensure a smooth shipping experience for our valued customers. This Shipping Policy outlines important information regarding shipping methods, costs, delivery times, tracking, returns, and other relevant details. Please review this policy carefully before placing your order.

Shipping Methods and Costs: We offer multiple shipping methods, including standard shipping and express shipping. The available options will be presented during the checkout process. MExclusive Shipping costs are calculated based on factors such as the shipping method chosen, the destination, and the weight or dimensions of the package. In certain cases, we may offer promotions or free shipping for orders that meet specific criteria. Any such offers will be clearly communicated on our website or during the checkout process.

Shipping Destination: MExclusive currently offer shipping to Australia wide only. If your location is not included in this list, we apologise for any inconvenience caused.
Order Processing Time: Orders are typically processed within [3-6] business days after payment verification. Please note that order processing times may be subject to variation due to factors such as product availability, order volume, or unforeseen circumstances. We will strive to keep you informed of any significant delays that may occur.
Delivery Time: The estimated delivery time will depend on the shipping method selected and the destination. Please note that delivery times are approximate and may be subject to factors beyond our control, including customs procedures, transit delays, or weather conditions.
Order Tracking: MExclusive provide order tracking services for all eligible shipments. Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can track your order by visiting our website and entering the provided tracking number or by using the tracking link provided in the email.
Shipping Notifications: MExclusive will send you important shipping notifications to keep you informed about the progress of your order. These notifications may include order confirmation, shipping confirmation, and delivery status updates. If you have opted to receive promotional communications, you may also receive marketing emails regarding new product releases, special offers, or other relevant information. You can manage your email preferences by accessing your account settings or by contacting our customer support team.
Returns and Exchanges: Please refer to our Returns and Exchanges Policy for detailed information on how to initiate a return or exchange. Shipping fees associated with returns or exchanges are generally the responsibility of the customer unless the return is due to a mistake on our part or a defective product.
Lost or Damaged Packages: MExclusive take utmost care to ensure that your order arrives safely. However, if your package is lost or arrives in a damaged condition, please contact our customer support team as soon as possible. MExclusive will work with you to resolve the issue and, if necessary, initiate an investigation with the shipping carrier to track or file a claim for the lost or damaged package. It is important to provide accurate and detailed information regarding the issue, including order details, tracking number, and supporting evidence such as photographs or descriptions of damages.
Compliance with Laws: MExclusive Shoes is committed to complying with applicable shipping laws and regulations.